Title: Retail Recovery Coordinator
(Grant Funded)

Classification: Full-Time/ Non-Exempt

Reports To: Chief Operating Officer

Location: Roseville, CA

Approved By: Dave Martinez, CEO

Approval Date:

SUMMARY/OBJECTIVE:

Reporting to the Chief Operating Officer, the Retail Recovery Coordinator oversees the daily coordination and growth of Feeding the Foothills’ agency-enabled Retail Recovery Donation Program. In collaboration with the Partner Agency Manager and operations staff, this position builds and maintains strong relationships with retail donors and participating agencies, coordinates new and existing retail recovery activities, strengthens pickup consistency, supports MealConnect adoption, and increases nutritious food recovery across Placer, El Dorado, and Nevada counties[DM2] .

This is a grant funded position contingent upon continued funding and program needs.

ESSENTIAL FUNCTIONS:

Retail Recovery Coordination & Operations

·         Coordinate daily implementation and ongoing expansion of the agency enabled Retail Recovery Donation Program.

·         Build and maintain strong relationships with retail donors and participating agencies to strengthen engagement, communication, and program participation.

·         Collaborate with the Partner Agency Manager and operations staff to identify existing and prospective agencies interested in retail recovery and assess their operational readiness for participation.

·         Coordinate retail recovery onboarding, store assignments, pickup schedules, and operational procedures for participating agencies.

·         Manage the transition of retail donors from food bank recovery and redistribution to direct agency pickups, ensuring effective communication and continuity of service.

·         Monitor retail recovery activities, address operational challenges, and work with participating agencies and retail donors to improve pickup consistency and program performance.

·         Identify opportunities to expand retail recovery participation, increase recovered food volume, and strengthen existing store and agency partnerships.

Agency Enablement & Field Coordination

• Serve as the primary operational contact for participating agencies and retail donors regarding retail recovery activities.
• Provide program specific training and guidance on retail recovery procedures, food safety, donation handling, reporting requirements, and donation traceability.
• Support agencies in addressing operational barriers to retail recovery participation, particularly in underserved communities.
• Conduct regular visits to participating retail locations and partner agencies to strengthen relationships, coordinate operations, troubleshoot challenges, and support consistent pickups.
• Coordinate with the Partner Agency Manager on agency concerns extending beyond retail recovery operations.

MealConnect, Data & Reporting

·         Support MealConnect onboarding, utilization, troubleshooting, and adoption among partner agencies.

·         Lead tracking of retail recovery metrics, including recovered pounds, pickup frequency, food categories, and receivables, in coordination with the Systems Administrator.

·         Ensure timely, accurate reporting for Feeding America retail recovery initiatives, grant requirements, and internal performance monitoring.

·         Maintain organized documentation of retail recovery activities, outcomes, and performance metrics.

·         Analyze retail recovery performance to identify trends, operational improvements, and opportunities for program growth.

Food Sourcing & Logistics & Program Support

• Coordinate retail recovery logistics, agency pickups, and store assignments in collaboration with operations staff.
• Support food sourcing efforts related to retail recovery and opportunities to increase nutritious food donations.
• Collaborate with the Chief Operating Officer, Partner Agency Manager, Systems Administrator, and other staff to achieve program goals.
• Participate in grant related meetings, training, convenings, and cohort activities as required.
• Support implementation of Feeding America retail recovery strategies and best practices.
• Perform other duties as assigned to support program success and organizational objectives.

POSITION QUALIFICATIONS:

• Minimum of two years of experience in community partnerships, program coordination, nonprofit operations, logistics, retail operations, or a related field preferred.
• Demonstrated ability to develop and maintain strong, respectful relationships with diverse stakeholders.
• Strong organizational, communication, problem solving, and follow through skills.
• Strong analytical skills with the ability to interpret program data, identify trends, evaluate performance, and recommend operational improvements.
• Ability to coordinate multiple partners, schedules, and operational priorities.
• Experience working with community partners, nonprofit agencies, retailers, or volunteers preferred.
• Proficiency with technology platforms, spreadsheets, and data reporting systems, with the ability to use performance metrics to support informed decision making; MealConnect or similar experience preferred.
• Valid driver's license and ability to travel throughout Placer, El Dorado, and Nevada counties as needed.

Preferred Skills & Attributes

• Relationship focused, mission driven approach to strengthening partnerships and community engagement.
• Strong commitment to equitable access to nutritious food and the value of retail food recovery.
• Ability to build trust, encourage participation, and foster long term engagement with retail donors and partner agencies.
• Proactive, adaptable, and solutions oriented approach to identifying opportunities and addressing operational challenges.
• Curious and improvement focused mindset, with an interest in using data and feedback to strengthen program effectiveness.
• Comfortable working independently and collaboratively in both field and operational environments.

EEO STATEMENT:

Feeding the Foothills an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Summary/Objective:

The Chief Operating Officer (COO) serves as the senior operational leader of Feeding the Foothills and is a key member of the Executive Leadership Team. Working closely with the CEO, the COO translates the organization's mission, strategic priorities, and growth objectives into effective day-to-day operations that maximize community impact.

The COO provides leadership and oversight across food sourcing, warehousing, transportation, inventory management, agency relations, volunteer repack operations, facilities, food safety, and program operations. The COO ensures operational excellence, regulatory compliance, continuous improvement, and the efficient procurement and distribution of nutritious food throughout the communities served by Feeding the Foothills.

This position requires a strategic and hands-on leader who can balance long-term planning with daily execution in a dynamic, mission-driven environment.

ESSENTIAL FUNCTIONS:

Executive & Operational Leadership

• Serve as a key member of the Executive Leadership Team, contributing to organizational strategy, culture, growth, and sustainability.
• Partner with the CEO to develop and execute strategic plans, annual operating objectives, and organizational initiatives.
• Lead and develop a high-performing Operations and Programs team aligned with Feeding the Foothills' mission, values, and culture.
• Establish operational goals, metrics, and reporting systems to evaluate organizational performance and drive continuous improvement.
• Develop, implement, and maintain policies, procedures, and Standard Operating Procedures (SOPs) that support operational excellence and scalability.
• Foster a culture of accountability, collaboration, innovation, safety, and continuous learning.

Food Sourcing & Supply Chain Management

• Oversee all food sourcing activities, including donated and purchased food procurement.
• Develop strategies to increase the quantity, quality, and nutritional value of food acquired while minimizing total cost.
• Ensure strong relationships with food donors, vendors, Feeding America, retailers, manufacturers, growers, and other supply partners.
• Monitor food acquisition trends and identify opportunities to expand sourcing channels and partnerships.

Warehouse, Inventory & Distribution Operations

• Provide executive oversight of warehouse operations, inventory management, transportation, and distribution activities.
• Ensure accuracy and efficiency in receiving, storage, inventory control, order fulfillment, and food distribution.
• Oversee implementation of inventory control best practices, including FIFO, cycle counting, physical inventories, and stock rotation.
• Ensure operational resources are aligned with program delivery needs and community demand.
• Monitor operational performance metrics and identify opportunities for process improvement and increased efficiency.

Transportation & Fleet Management

• Ensure Feeding the Foothills maintains a safe, compliant, and well-managed fleet.
• Oversee transportation scheduling and logistics to maximize efficiency and meet partner and program needs.
• Ensure compliance with DOT, DMV, CARB, and other applicable transportation regulations.
• Develop strategies to optimize routes, reduce costs, and improve service delivery.

Food Safety, Compliance & Risk Management

·         Ensure compliance with Feeding America standards, USDA regulations, Health Department requirements, OSHA standards, AIB guidelines, and other applicable regulatory requirements.

·         Promote and maintain a culture of food safety and workplace safety throughout the organization.

·         Lead organizational preparedness and response efforts related to operational emergencies and disaster response.

·         Monitor risk management activities and implement corrective actions when necessary.

Facilities & Asset Management

·         Oversee management and maintenance of buildings, grounds, warehouse equipment, refrigeration systems, vehicles, and related assets.

·         Ensure facilities support operational efficiency, safety, and regulatory compliance.

·         Manage landlord relationships, vendor partnerships, service agreements, and facility improvement projects.

·         Participate in capital planning and infrastructure development initiatives.

Leadership & Team Development

·         Recruit, develop, coach, and retain high-performing leaders and staff.

·         Establish staffing plans that support organizational goals and growth.

·         Conduct performance management, succession planning, and professional development initiatives.

·         Foster an inclusive and collaborative workplace culture that reflects Feeding the Foothills' values.

·         Ensure equitable employment practices and support employee engagement efforts.

Board & Community Engagement

·         Assist the CEO in preparing operational reports, presentations, and recommendations for the Board of Directors.

·         Participate in Board meetings and Board committee meetings as assigned.

·         Represent Feeding the Foothills with community partners, government agencies, industry organizations, and stakeholders.

·         Serve within the organization's Incident Command Structure during emergencies and disaster response activities.

Financial & Strategic Planning

·         Partner with the CEO and CFO to develop annual operating and capital budgets.

·         Monitor departmental financial performance and ensure responsible stewardship of organizational resources.

·         Participate in long-term strategic planning and organizational growth initiatives.

·         Support grant compliance, operational reporting, and funding-related requirements.

·         Other duties and special projects as assigned.

Position Requirements:

Required

·         Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Nonprofit Management, Public Administration, or a related field; or equivalent combination of education and experience.

·         Minimum of 10 years of progressive leadership experience with increasing operational responsibility.

·         Minimum of 5 years of senior leadership experience overseeing multi-functional operations.

·         Demonstrated experience leading supply chain, logistics, warehousing, distribution, transportation, or food operations.

·         Experience developing and managing budgets and operational performance metrics.

·         Strong knowledge of inventory management systems and warehouse best practices.

·         Experience leading organizational change and continuous improvement initiatives.

·         Excellent leadership, communication, analytical, and problem-solving skills.

Preferred

·         Experience within a food bank, food distribution organization, Feeding America network member, or related nonprofit organization.

·         Knowledge of Feeding America standards and food banking operations.

·         Experience with large-scale volunteer programs.

·         Master's degree in Business Administration (MBA), Public Administration (MPA), Supply Chain Management, or related field.

·         Personal lived experience related to food insecurity or its root causes.

·         Bilingual skills relevant to communities served.

SKILLS aND ABILITIES:

• Mission Alignment – Demonstrates commitment to Feeding the Foothills' mission and values.
• Strategic Leadership – Connects operational decisions to long-term organizational goals.
• Operational Excellence – Builds systems, processes, and teams that deliver measurable results.
• Team Development – Inspires, coaches, and develops leaders and staff.
• Collaboration – Builds strong partnerships internally and externally.
• Adaptability – Thrives in a fast-paced environment with changing priorities.
• Equity & Inclusion – Demonstrates commitment to diversity, equity, inclusion, and belonging.
• Communication – Communicates effectively with staff, volunteers, board members, donors, partners, and the public.
• Integrity – Models transparency, accountability, and ethical leadership.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to sit, stand, walk, use hands and fingers, handle or feel, reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

EEOC & CIVIL Rights Department Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, genetic information, disability status, protected military or veteran status or any other characteristic protected by law.